Douglas County agency selects Cassidian call taking system to support emergency response

Douglas County Emergency Management Agency in Wisconsin, US has selected Cassidian Communications’ new VESTA/Sentinel 4 NG9-1-1 call taking system to support emergency response by local law enforcement, fire and EMS.

In addition, the agency will deploy Cassidian’s Aurora Management Information System (MIS) for its next generation 9-1-1 (NG9-1-1) call centre reporting.

The agency, which serves more than 44,000 people, will also subscribe to Cassidian’s managed services, including real-time monitoring and response.

On an average, the agency receives 109,000 9-1-1 and administrative calls per year.

The VESTA/Sentinel 4 system is a desktop user interface that provides intuitive user experience for 9-1-1 call takers.
It allows roles-based login with multiple layouts and workflows and features an advanced dial directory for efficient contact management and dialing control.

Douglas County Emergency Management Agency director Keith Kesler, saidwith the VESTA/Sentinel 4 system, the county can offload calls to other locations going forward, improving the survivability and reliability of its own 9-1-1 service.

"This capability was another key factor in our decision to remain with Cassidian Communications and implement the new 9-1-1 call taking system," Kesler added.